supplier information portal

Queries and Claims

Do you have a question for the Transaction Processing Centre?

Trade Partners are required to provide the Transaction Processing Centre with the following information:

  • Eight digit 'Remit To' Vendor Number (located in the top right-hand corner of your Remittance Advice).
  • WWNZ SAP Document Number (quoted on your Remittance Advice).
  • Payment Number (located in top right-hand corner of your Remittance Advice).

For a quick response, please complete the forms below.

All Divisions (except Produce) click here 

Produce Vendors

Query

Description

What you need to do

Variances

Raise a query if you have variances for:

  • Quantity
  • Pricing
  • Other Payment queries

Use the Merchandise Disputes Query Upload Form.

  • Complete Merchandise Disputes Query Upload Form. Add the word 'Produce' into the Query text field (Cell B6) to identify the vendor as a Produce vendor.
  • Email to merchandise.disputes@countdown.co.nz

Request a copy of a document

You may wish to obtain copies of:

  • Remittance Advice
Change to vendor details

Our file details of your account may need to be changed due to:

  • Change in business name
  • Change in contact details (phone, email etc)
  • Change in bank details

Refer to:

Chep queries Chep equipment queries Email to Priscilla.Koloamatangi@countdown.co.nz

 

All Divisions (except Produce)

Query Description What you need to do
Unpaid Invoices

Raise a query if your invoice is still unpaid after two payment cycles

Use the Query Register

If required, please email a copy of the invoice and POD to tpc@woolworths.com.au

Statement of Adjustments quantity difference

A difference in the quantity that has been receipted and invoiced

 

Use the Claims Form

Complete Claims Request form and email to tpc@woolworths.com.au

Statement of Adjustments price difference

A difference in the price of the goods receipted and invoiced

Use the Merchandise Disputes Query Upload Form

Request a copy of a document

You may wish to obtain copies of:

  • Vendor claim
  • Statement of adjustments
  • Remittance Advice

Email to tpc@woolworths.com.au

  • Quote your vendor number (shown on Remittance Advice).
  • Quote the reference number of the document if known, otherwise the date and value.
Other finance related queries   Email to tpc@woolworths.com.au
Vendor claim You may receive Accounts Receivable Vendor Claims (from the WWNZ SOA & VC report) each week. The vendor claims are our tax invoices to claim for promotions and rebates charges fallen due as part of your agreed terms of trade. You may wish to dispute Quantity or Scan rate.

Use the Merchandise Disputes Query Upload Form. 

  • Complete Merchandise Disputes Query Upload Form.
  • Attach a copy of the relevant vendor claim (shown on Remittance Advice).
  • Advise the reason or attach supporting documentation for the dispute.
  • Email to merchandise.disputes@countdown.co.nz
Change to vendor details

Our file details of your account may need to be changed due to:

  • Change to business name
  • Change in contact details (phone, email etc)
  • Change in bank details

Refer to:

Other related queries

 

Contact your Category Manager directly.

Please note: Queries over three months may take longer to resolve. Whilst every effort is made to resolve queries promptly, responses may not always appear on the next Remittance Advice.

The Centre does not deal with pricing concerns. These are handled by WWNZ Merchandise.